Customer care

Returns & refunds

Seven-day request window

You may request a return or refund within seven days after receiving an eligible product. The item must be unused, complete, and returned in its original condition and packaging, except when it arrived damaged.

Damaged or undelivered big-ticket items

If a ride-on toy arrives damaged, pause use and contact us immediately through Instagram. Send the order details plus clear photos or video of the product and packaging so we can review replacement, repair, return, or refund options. If an order was not delivered, contact us so we can verify the Lalamove booking and resolve it.

Inspection and resolution

Approved refunds are returned through the agreed payment channel after review. Delivery fees and change-of-mind returns may be excluded where allowed. Nothing in this policy limits rights available under Philippine consumer law.

Start a request

Message @littlelucaph on Instagram with your name, item, order date, and evidence when applicable.

Effective August 2026 · Little Luca PH